Showing posts with label Lawyer Advertising. Show all posts
Showing posts with label Lawyer Advertising. Show all posts

Tuesday, June 28, 2011

Dissecting The Ethics Of Online Marketing: From Radius Of Influence 2011

Well, here it is. A live summary of why lawyers have made a sewer out of the internet. It's long - 50 minutes. After the last slide there's a short pause and then Q & A. Hopefully it will stop one lawyer from going down the path of disgraceful marketing.

ROI 2011: Brian Tannebaum - Ethics and Online Marketing from Radius of Influence on Vimeo.



Non-anonymous comments welcome. Located in Miami, Florida, Brian Tannebaum practices Bar Admission and Discipline and Criminal Defense. He is the author of I Got A Bar Complaint.Share/Save/Bookmark

Monday, June 27, 2011

Avvo.com General Counsel Joshua King And I On The Florida Bar's New Advertising Rules

Reprinted with permission from the June 24, 2011 edition of the Daily Business Review© 2011 ALM media Properties, LLC. All rights reserved. Further duplication without permission is prohibited. For information, contact 877-257-3382 or reprints@alm.com or visit www.almreprints.com.

Changes to attorney advertising rules cumbersome, costly

Brian Tannebaum and Joshua M. King say the Florida Bar's changes to attorney advertising rules continue to be hyper-technical and difficult for both attorneys and the Bar to enforce.

The Florida Bar has proposed wholesale changes to Florida's attorney advertising rules — changes designed to comply with Constitutional limits on the Bar's ability to regulate attorney speech.

Regulating attorney speech in lieu of standing up for the First Amendment has been a cornerstone of state bar associations, and the Florida Bar's regulation of lawyer advertising is the most restrictive in the nation. The basis for regulating what attorneys can say about themselves is — in layman's terms — an exercise in protecting the public from lawyers. That the Florida Bar's new rules claim to consider the Constitution as a partner rather than an enemy of regulating lawyers is a step in the right direction. Bar associations should be as interested in the future of the legal profession as they are in acting as a consumer protection agency.

The topic is scheduled for discussion today at the Florida Bar's annual convention in Orlando.

Florida has a long history of excessive regulation of attorney advertising, from its incredibly detailed and hard-to-decipher rules to its unpredictable process devoted to review and approval of advertisements. In its latest venture into changing the rules, the Bar attempted to bring a little common sense to its regulation of attorney websites, proposing that websites be exempted from most of the advertising rules as "information" provided at the request of a client. The Florida Supreme Court's response?

Not so fast.

In its place, the Justices proposed that websites comply with the advertising rules and that consumers accept disclaimers prior to learning more about the lawyer. This proposal has met with near-universal dissent (except from the Web-developer industry), culminating in the eight largest law firms in the state bringing a petition to the Florida Supreme Court asking that it abandon this proposal. In response, the Bar has stepped back in, saying all sorts of good things about the need for advertising regulations to respect Constitutional limits and attempting to overhaul the advertising rules accordingly.

But what do the Bar's proposed new rules do, precisely? They haven't been curtailed, are still overly detailed, and most advertising must still be pre-approved by the Florida Bar.

In fact, the only major proposed changes would permit some forms of testimonials and past results obtained by an attorney. The Bar should be commended for finally recognizing that Florida's longstanding ban on these two types of advertising is wholly unconstitutional, as evidenced by successful First Amendment lawsuits attacking attorney advertising regulations in New York and Louisiana.

But outside of these nominal changes, the revised rules are nothing more than a reshuffling of the deck chairs. The rules are cumbersome, costly and of no benefit to potential clients. Curiously, although several surveys were conducted on consumer attitudes toward attorney advertising, there is no indication that Florida's current regulatory regime offers any meaningful protection for consumers. In fact, the Federal Trade Commission has previously commented on the effect of the Florida Bar's advertising rules potentially harming consumers (by making it harder to find information about legal services and driving up costs) because of its aggressive regulatory stance.

While the Bar expresses First Amendment concerns, the new rules actually expand the scope of the Bar's pre-publication $150 per ad evaluation. The concurrent review for print, direct mail and Internet advertising is replaced with a "prior-restraint" 20-day advance review of virtually all advertising. The Bar should instead begin with the premise that attorneys will comply with the rules, and if they engage in deceptive advertising, the Bar can then enforce its rules.

Despite changes, the advertising rules regulating the Florida Bar continue to be hyper-technical and difficult for both attorneys and the Bar to enforce. Rule 4-8.4 should be the only rule governing advertising — in sum, a lawyer cannot say anything that is false, deceptive, or misleading. Seems pretty basic.

Instead we have provisions like the comments to rule 4-7.5 (prohibiting "unduly manipulative or intrusive advertisements"), which render permissible an ad that shows a doctor examining an X-ray, but not permissible to show a doctor leaving an instrument in a patient. This type of specificity is both unhelpful and overreaching. It fails to provide clarity while simultaneously suggesting that entire categories of advertising methods are prohibited, regardless of context, making it difficult to believe that the Bar can apply these rules in a consistent and constitutional fashion.

Throwing out the old rules is a good first step. But here's a suggestion for the Bar: Don't replace the rules with a new system that's only slightly less offensive to the legal profession. The move toward the Florida Bar becoming more of a consumer protection agency than an association to serve Florida's Lawyers has gone too far. While percentage-wise, few lawyers break the rules, half of the Bar's budget is spent on lawyer discipline. Lawyers who violate the rules should be disciplined, but the Bar also needs to remember that most of its members are upstanding, honorable and ethical practitioners. The message sent by overly restrictive advertising rules is that consumers are stupid and need protection from lawyers. Not only is that false, but what does it say about how the Bar views the profession?

The Bar should eliminate the counterproductive and costly review of advertising. Replace the rest of the rules with a simple and straightforward prohibition (if 4-8.4 isn't clear enough) on false advertising and in-person solicitation. The goal of maintaining the dignity of the profession should go hand in hand with the Bar's obligation to better serve both consumers of legal services and the lawyers of Florida.

Non-anonymous comments welcome. Located in Miami, Florida, Brian Tannebaum practices Bar Admission and Discipline and Criminal Defense. He is the author of I Got A Bar Complaint.Share/Save/Bookmark

Tuesday, December 14, 2010

US Supreme Court to New York Lawyers: You Are Awesome

Ah, one of my favorite topics - lawyer advertising.

Appears the U.S. Supreme Court will not hear the issue of whether New York Lawyers can use nicknames, client testimonials, other messages or images in advertising.

In Cahill v. Alexander, the U.S. Court of Appeals for the Second Circuit found that state rules limiting content-based ads violate the First Amendment.

Ready?

I agree.

Nathan Koppel over at the WSJ Law Blog states the position of lawyers (like me) who are not fans of advertising:

Attorneys should be able to rely on word of mouth, or sober informative ads, to reach clients, and not the sort of provocative, colorful ads common in other industries, the thinking among some bar officials goes.

My position on lawyer advertising is that I wish it didn't exist. I wish cell phones didn't exist sometimes as well. But with lawyer advertising, you either prohibit it, or rely on rules in existence.

Model Rule 8.4 covers it all:

It is professional misconduct for a lawyer to:

(c) engage in conduct involving dishonesty, fraud, deceit or misrepresentation;


Saying you can't do this in print, you can't do this on TV, you can't do this in the mail, and you can't do this on Facebook, twitter, LinkedIn, Plaxo (anyone really use Plaxo?) is like a dog chasing a tail.

8.4(c). I'm a big fan.

Located in Miami, Florida, Brian Tannebaum practices Bar Admission and Discipline and Criminal Defense. He is the author of I Got A Bar Complaint.Share/Save/Bookmark

Monday, March 22, 2010

The Ethics Of Lawyer Marketing, And Other Lost Ideals

When I was in law school, the internet was in it's infancy. Cheesy lawyer marketing was limited to billboards, bus benches and sending "I heard you got arrested" brochures to client's homes. I remember my torts professor (of all subjects) say "I better never see any of your names on the back of a bus." Funny thing is that I never have - seen any of my classmates names on the back of a bus, and yes, I always look.

Yesterday's lawyer marketing still exists, the billboards still the darling of personal injury lawyers, the bus benches mostly reserved for ticket and foreclosure defense lawyers. But today, it's all about the internet. It's all about getting to the top of Google, and nothing more.

Everyday we lawyers get emails about how some kid in shorts and a t-shirt sitting at Starbucks can get us to the "#1 spot on Google." I always wonder how everyone can be #1 in this seemingly "race to the top," which is really a race to the depths of shameless marketing.

Here is the secret to Google - linking. Every chance you get, link to your website. Google will pick it up. This was better said by a recent commenter: How does google do it? Is it magic? .. slight of hand? .. divine intervention? No, it's done by robots. Yes, robots. They mindlessly crawl around the web and look for magic words that people like you and me use to find plumbers, dentists and lawyers.

I recently wrote about this, here.

And received these comments:

I'm working with Justia to create a better blog platform (will be up in a few weeks), and they want me to write that way. They've got some good ideas but that one is lame.

It is just advertising. If you are practicing law to make your living and not as the idealogical lawyer for a cause, what is the problem?

Exactly - this is lawyer marketing today - it's being taught, and those whose BigLaw dreams have been shattered and have to suffer through trying it on their own find nothing wrong with the race to depths of shameless marketing. It's all about getting clients, even if getting those clients means typing mindlessly for the sole purpose of being number 1 on Google.

I guess after all those years of college and law school, you have to try to be good at something.

Located in Miami, Florida, Brian Tannebaum practices Bar Admission and Discipline and Criminal Defense. He is the author of I Got A Bar Complaint.

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Tuesday, January 5, 2010

Substance May Be Coming Back To The Practice Of Law

Marketers generally hate me. I started my practice with no advertising, no website, no direct mail brochures. There was no Facebook, no twitter, no LinkedIn. There were the full page ads in the then still important yellow pages for $5,000 a month. I took an ad that was nothing more than my name in bold with I think a color. It was about $100a month. Several years later a yellow pages rep came to see me and I learned that for about 4 years, my name was not even in the book. I'm still not there.

I started my practice by sending out letters to everyone I knew. Former clients, friends, family, everyone in my address book. It was a simple letter, saying I was in private practice and happy to receive any referrals.

Over the years I've advertised in charity dinner program books and sponsored a hole at a golf tournament or two. My name appears in the Florida Bar News "Lawyer's Marketplace" along side a half-dozen or so other lawyers who do Bar work. No picture, no color, no lights, a few bucks a month.

Yes I had some tangible benefits. I was born here in Miami and spent 3 years at the public defender's office. I was in court almost everyday and got to know everyone in the courthouse. But I also went to functions, got involved in associations, and spoke and wrote about legal issues.

Sure, I now have a website, two blogs, and am on twitter and Facebook. But I don't have a marketing person helping me, and I don't pay anyone for "placement" on Google. I ignore all their phone calls and emails offering to "do better" than I am doing right now, and openly blast the people that have no reputation except the fake one they have created online.

Many lawyers are building their online reputation, prior to even trying to have an offline reputation. When I graduated, I was handed a diploma. Now I envision law school graduates walking across the stage and being handed a diploma, Facebook account, twitter account, blog, and phone number of a marketing and social media expert.

I understand, there are tens of thousands of lawyers out there, many laid off, and many unable to obtain even their first job out of law school. These lawyers see no other option than to engage in any form of advertising that will "get their name out there," even if the name they are "getting out there" has nothing behind it.

So I was interested, and a little encouraged, to see that law firms appear to be changing their tact.

Larry Bodine posted this chart that reflects firms are cutting back on advertising, and "their highest law firm marketing priorities are proposals, business development coaching and training, and client seminars and CLE."

All of these priorities indicate a trend towards substance. Spending time preparing proposals, teaching lawyers how to develop business, providing real value to clients outside of general legal work with seminars, and continuing legal education are all activities that engage the lawyer as a person, instead of putting their picture on a slick brochure.

By spending dollars training lawyers how to develop clients, by having them talk to clients in a seminar about what the firm does, and by providing lawyers with practice tips through CLE, a firm shows their commitment to the personnel, and not just the outward perception of the firm on paper.

I've said before here that this is a time when clients are looking for lawyers - real lawyers that can do real work. Advertising is not real. I'm happy to see that law firms are taking a step in the direction of putting their lawyers out there, in the real world.

Located in Miami, Florida, Brian Tannebaum practices Bar Admission and Discipline and Criminal Defense. Read his free ebook The Truth About Hiring A Criminal Defense Lawyer. Please visit www.tannebaumweiss.com

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Friday, October 30, 2009

Clients Who Like Their Lawyer - Shut Up

Lawyer advertising rules and opinions continue to break the bounds of utterly ridiculous.

The premise of ad rules is simple: potential clients are dumber than dirt and need to be protected from themselves.

This is why lawyers can't say they are the "best," or "better than any lawyer in town." Because potential clients are stupid and will believe this, and immediately dump a pile of cash in a paper bag and run to hire the lawyer. Then, their case will be mishandled. Yeah.

Bar associations should be ashamed of themselves for proceeding on this notion.

Now South Carolina jumps into the fray. The ABA Journal has the story here.

A new opinion out of that state advises lawyers that if they “claim” a website listing by clicking on an “update this listing” link "or otherwise adopting the posted information must make sure the material conforms with ethics rules—even information that is posted by others, including clients."

Translated: client comments in favor of the lawyer are not welcome. The SC Bar will say that negative client comments are not welcome either, as the opinion talks about "false, misleading, deceptive or unfair" statements, but as I say much too often, let's be honest here.

In fact, the SC Bar is not subtle in their purpose:

Client testimonials, barred by state ethics rules, should not be solicited or allowed. More general recommendations or statements of approval—client endorsements—may be allowed if they aren’t misleading and don’t create unjustified expectations.
This is the best:

“If any part of the listing cannot be conformed to the rules (e.g., if an improper comment cannot be removed), the lawyer should remove his or her entire listing and discontinue participation in the service,” the opinion counsels.

What is going on here? Your clients can't say anything nice and if they do, you must delete the site.

Shameful.

Just shameful.

Cue the law professors:

Mercer University law professor David Hricik:

“Frankly, this one baffles me,” Hricik wrote.

No David, no reason to be baffled. This is clear. An unconstitutional ban on speech. We have gone too far and the SC Supreme Court will say so at some point.

Avvo general counsel Josh King, who duly notes the opinion is target at his company's site, told the ABA Journal that constitutional issues are all over this.

Yep.

Except the SC Bar doesn't care:

"The ethics opinion notes it is not addressing any constitutional questions"

Yeah, forget that.

Ethics opinions are just that, opinions. They may not be used (at least in Florida), by a complainant in a Bar Grievance.

They're guidance, that's all.

This one, is garbage.

That's all.

Located in Miami, Florida, Brian Tannebaum practices Bar Admission and Discipline and Criminal Defense. Read his free ebook The Truth About Hiring A Criminal Defense Lawyer. Please visit www.tannebaumweiss.com

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Friday, December 26, 2008

A Londoner Looks At Pathetic American Lawyer Advertising

Londoner CharonQC, A Public Defender blog author Gideon and I were trading website and YouTube video links to some comical and crappy lawyer advertising. This inspired my good friend Charon to write this post containing 3 examples of what I call "the best argument against lawyer advertising."

Here's my favorite:



Enjoy.

Located in Miami, Florida, Brian Tannebaum practices Bar Admission and Discipline and Criminal Defense. Read his free ebook The Truth About Hiring A Criminal Defense Lawyer. Please visit www.tannebaumweiss.com

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